Shipping Policy
Last Updated: 01-01-2026
1. Delivery within Qatar
We offer delivery throughout Qatar.
Orders are normally processed on the same day after payment has been successfully confirmed.
Standard delivery is expected within 2 business days.
2. Delivery Charges
Domestic Delivery — Qatar
We offer domestic delivery throughout Qatar. Delivery charges are calculated according to the delivery distance and are applied automatically at checkout.
Delivery Area Delivery Fee Free Delivery
Up to 10 km within Doha QAR 20 Orders of QAR 200 or more
Up to 15 km around Doha QAR 30 Orders of QAR 350 or more
Up to 20 km outside Doha QAR 40 Orders of QAR 500 or more
The applicable delivery fee is determined automatically based on your delivery location and order value during checkout.
Same-day or next-day delivery is generally available for domestic orders. If you require delivery by a specific time or have an urgent delivery request, please contact us before placing your order so that we can confirm the available delivery options.
International Shipping
International orders are shipped via DHL Express.
A flat shipping rate applies according to the destination:
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GCC countries: QAR 200
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All other international destinations: QAR 350
We offer free international shipping for:
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GCC orders of QAR 2,000 or more
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Orders to all other international destinations of QAR 3,500 or more
The applicable shipping charge, if any, will be displayed automatically at checkout before payment is completed.
Delivery times vary by destination. Once your order has been dispatched and handed over to DHL Express, you will receive a tracking number that can be used to monitor your shipment and view the estimated delivery date.
Please note that international delivery times may be affected by customs clearance, local regulations, public holidays, weather conditions, or other circumstances beyond our control.
Any customs duties, import taxes, clearance fees, or other charges imposed by the destination country are the responsibility of the recipient unless otherwise stated. These charges are separate from Opearl's shipping fee and are not included in the free-shipping thresholds above.
3. Order Processing
Orders are normally processed on the same day after payment has been successfully confirmed.
Orders placed on public holidays or during circumstances that prevent normal processing may be processed on the next available business day.
For certain jewellery pieces, including customised or specially prepared items, additional processing time may be required. Where applicable, this will be communicated to you.
4. Delivery Address
Please ensure that your delivery information is complete and accurate, including:
Full name
Mobile phone number
Building or villa number
Street number/name
Zone number
Any other information needed to locate the delivery address
Opearl is not responsible for delays caused by incorrect or incomplete delivery information provided by the customer.
If you need to change your delivery address after placing an order, please contact us as soon as possible. We will do our best to accommodate the request, but changes may not be possible once the order has been dispatched.
5. Delivery Attempts
Our delivery partner may contact you by phone or WhatsApp to arrange or confirm delivery.
If you are unavailable at the agreed delivery time, an additional delivery attempt may need to be arranged.
If an order cannot be delivered because the customer is unavailable or the delivery information is incorrect or incomplete, we may contact you to arrange a new delivery time.
6. Delivery Delays
While we aim to meet our estimated delivery times, delivery may occasionally be delayed due to circumstances beyond our reasonable control, including:
Severe weather conditions
Public holidays
Traffic or road restrictions
Delivery service disruptions
Incorrect or incomplete delivery information
Unexpected operational or logistical issues
If we become aware of a significant delay affecting your order, we will make reasonable efforts to keep you informed.
7. Jewellery & High-Value Orders
For security purposes, certain high-value jewellery orders may require additional delivery verification.
Depending on the order, we may require the recipient to provide appropriate identification or confirmation before the order is handed over.
The order may only be released to the intended recipient or an authorised person where appropriate.
8. Inspection upon Delivery
Please inspect your package when you receive it.
If the package appears visibly damaged, opened, or tampered with, please notify the delivery person immediately and contact Opearl as soon as possible.
If you believe that an item has been damaged or is missing from your order, please contact us within 48 hours of delivery and provide photographs of the packaging and item where applicable.
9. Contact Us
If you have any questions about your order or delivery, please contact us:
Opearl Jewellery
Doha, Qatar
Email: sales@opearl.com
Phone / WhatsApp: +974 6668 0579
We will be happy to assist you with your order and delivery.
Opearl reserves the right to update this Shipping Policy from time to time. Any changes will be published on this page with the updated date above.