Yes. Opearl was founded in Doha in 2008, and we have been serving customers in Qatar and internationally for many years.

We offer authentic pearl jewelry, including freshwater, Akoya, and South Sea pearls, crafted with 18K gold and sterling silver. We ensure our product descriptions accurately match what you receive.

We provide an authenticity guarantee for our products and can provide an Authenticity Guarantee Card upon request.

For your convenience, we offer secure online payment, domestic delivery within Qatar, and DHL Express shipping for international orders. We also offer a 14-day exchange and refund policy, subject to the applicable terms.

Our kiosk is located inside The Westin Doha Hotel & Spa, on Salwa Road, Fereej Bin Mahmoud, Doha, Qatar. You are welcome to visit us during our opening hours.

Yes. Free valet parking is available at The Westin Doha Hotel & Spa. Our boutique is a short walk from the hotel lobby.

When you arrive, simply ask the hotel concierge team to guide you to the Opearl boutique.

We are open daily from 10:00 AM to 10:00 PM.

Yes. Genuine pearl jewelry is at the heart of our business.

Our collection primarily features freshwater pearls, along with selected Akoya pearls and South Sea pearls. The pearl type and other relevant product details are stated on each product page.

We guarantee that our products correspond to their descriptions on our website.

Yes. We stand behind the accuracy of our product descriptions.

When a product is described as 18K gold or S925 sterling silver, the item you receive will correspond to that description. We carefully represent the materials and specifications of the products offered on our website.

If you have any questions about the materials or specifications of a particular item, please contact us before placing your order.

Yes. After you place an order online, your invoice will be sent to you by email while we prepare your order.

To reduce unnecessary paper use, a printed invoice may not be included with your delivery unless you specifically request one. You can also contact us later if you need an electronic copy of your invoice.

We provide an authenticity guarantee for our products.

Upon request, we can provide an Authenticity Guarantee Card electronically or in printed form.

Please note that an Authenticity Guarantee Card is Opearl's product authenticity document and is not a laboratory gemological certificate unless specifically stated for a particular item.

We photograph our products using images of the actual items offered for sale on our website. Our aim is to provide a “what you see is what you get” shopping experience.

However, slight differences in color, size, or appearance may occur due to photography, lighting, and differences between screens and devices.

We stand behind the accuracy of our product descriptions. If you are not satisfied with your purchase, you may request an exchange or refund within 14 days of receiving your order, subject to our applicable policy.

For domestic orders within Qatar, same-day or next-day delivery is generally available.

If you need your order urgently or by a specific time, we recommend contacting us in advance so that we can confirm the available delivery options.

Domestic delivery fees depend on the delivery distance and order value:

• QAR 20 — up to 10 km within Doha. Free for orders over QAR 200.

• QAR 30 — up to 15 km around Doha. Free for orders over QAR 350.

• QAR 40 — up to 20 km outside Doha. Free for orders over QAR 500.

The applicable delivery fee is calculated automatically during checkout based on your order and delivery location.

We use DHL Express for international shipments.

Delivery times vary depending on the destination. Once your order has been handed over to DHL, you will receive a tracking link and an estimated delivery date. You can then track your shipment directly through DHL.

Please note that the actual delivery time may vary due to customs clearance and local conditions in the destination country.

We use DHL Express for international shipments.

• GCC countries: QAR 200 flat rate. Free shipping for orders of QAR 2,000 or more.

• Rest of the world: QAR 350 flat rate. Free shipping for orders of QAR 3,500 or more.

The applicable shipping fee will be calculated automatically and displayed at checkout before you complete your payment.

Please note that customs duties, taxes, or other charges imposed by the destination country, if applicable, are separate from the shipping fee.

We offer several payment options:

• Cash on Delivery — available for eligible domestic orders in Qatar.

• Online payment — securely processed through our payment provider, SkipCash, with support for major payment cards and digital wallets such as Apple Pay.

• Payment link — for orders confirmed through WhatsApp or other social channels, we can provide a secure online payment link for card and supported digital-wallet payments.

• Bank transfer — payment can be made through Fawran or directly to our provided bank account upon request.

Available payment methods may vary depending on the order and delivery location.

You can place an order in either of the following ways:

• Online checkout: Add your preferred items to your cart and complete your purchase directly through our website. The checkout process will guide you through the required steps.

• Contact us directly: You can contact our sales team through WhatsApp or our other official social channels to discuss and confirm your order manually. We can then provide the appropriate payment options.

Your order will be carefully packed in Opearl-branded boxes and bags, with the packaging size selected according to the items in your order.

We aim to ensure that your jewelry arrives safely and is presented appropriately when you receive it.

Yes. You may request an exchange or refund within 14 days of receiving your order, subject to our applicable exchange and refund policy.

Certain conditions and exclusions may apply. Please review our Refund & Exchange Policy for the complete terms, or contact us if you are unsure whether your order qualifies.

Pearls are delicate and require proper care to preserve their natural lustre and beauty. Avoid contact with perfumes, cosmetics, chemicals, and excessive heat, and gently wipe your pearls with a soft cloth after wearing. Store them separately from harder jewellery to help prevent scratches.

For more detailed advice, including how to care for different types of pearls and how to choose the right pearl jewellery, please visit our Pearl Jewellery Care & Buying Guide on the Opearl Jewellery Blog.

If you have a valid promo code, enter it in the Promo Code field on the checkout page and select Apply.

If the code is valid and applicable to your order, the discount will be applied automatically to your order total.

Please note that some promotional codes may have specific terms, expiry dates, or product and order restrictions.

If you cannot find the information you are looking for, please feel free to contact us.

Our team will be happy to answer your questions and provide any additional information you may need before placing an order.

You can find our contact details in the footer of our website.