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Refund & Return Policy

Last Updated: 01-01-2026

At Opearl Jewellery, we take pride in offering carefully selected and handmade jewellery designed to bring lasting beauty and value to our customers. We want you to be happy with your purchase and are committed to providing a transparent and fair return and refund experience.

This Refund & Return Policy explains the conditions under which products purchased through the Opearl website may be returned, exchanged, or refunded.

1. Return Eligibility

We accept returns of eligible products within 14 days of delivery, subject to the conditions outlined below.

To be eligible for a return:

  • The product must be unused, unworn, and in its original condition.

  • The product must be returned with its original packaging, labels, certificates, and accompanying accessories, where applicable.

  • The product must not show signs of damage, alteration, resizing, or improper handling.

  • Proof of purchase, such as an order confirmation or receipt, must be provided.

Products that do not meet these conditions may not qualify for a return, except where the product is defective, damaged upon delivery, or does not conform to its advertised description, subject to applicable law.

2. Non-Returnable Products

The following products are generally not eligible for return due to their customised nature or individual specifications:

  • Custom-made or personalised jewellery created according to the customer's specific requirements.

  • Jewellery that has been resized, altered, engraved, or modified at the customer's request.

  • Products that have been worn, damaged, or improperly handled after delivery.

  • Other products clearly identified as non-returnable at the time of purchase.

This exclusion does not limit any rights the customer may have under applicable consumer protection laws in relation to defective or non-conforming products.

3. Defective, Damaged, or Incorrect Products

We carefully inspect our jewellery before dispatch. However, if you receive a product that is defective, damaged during delivery, or different from the product you ordered, please contact us as soon as possible.

Please provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs or videos of the product and its packaging, where applicable.

After reviewing your claim, we will work with you to provide an appropriate remedy, which may include:

  • Repairing the product at no additional cost, where appropriate.

  • Replacing the product with a conforming product, subject to availability.

  • Providing a refund where applicable.

Where a product is defective or does not conform to the applicable requirements, Opearl will provide the remedy required by applicable Qatar consumer protection laws.

4. How to Request a Return

To request a return, please follow these steps:

  1. Contact us at contact@opearl.com with your order number and reason for the return.

  2. Wait for our return instructions and confirmation before sending the product back.

  3. Pack the product securely in its original packaging, including any relevant accessories and documentation.

  4. Deliver or ship the product according to the return instructions provided by Opearl.

Please do not send products to an address without receiving return instructions from our team.

5. Return Shipping Costs

  • For returns due to a change of mind or personal preference, the customer may be responsible for applicable return delivery costs.

  • For products that are defective, damaged upon delivery, or incorrectly supplied by Opearl, we will arrange an appropriate return solution in accordance with applicable law.

  • Any shipping costs associated with an approved return or exchange will be communicated to the customer before the return is processed, where applicable.

6. Inspection and Return Approval

Upon receiving a returned product, Opearl will inspect its condition and verify that it meets the applicable return requirements.

We will notify you regarding the outcome of your return request and, where approved, the applicable refund or exchange arrangements.

Returns may be declined if the product does not meet the stated eligibility conditions, except where a mandatory consumer protection remedy applies.

7. Refunds

Once your return has been approved, we will process the refund using the original payment method where reasonably possible.

  • Refunds will be processed after the returned product has been received and inspected, unless otherwise agreed or required by applicable law.

  • The time required for the refunded amount to appear in your account may depend on your payment provider or bank.

  • If a refund to the original payment method is not reasonably possible, we will coordinate an alternative refund method with you, subject to applicable requirements.

Any applicable refund amount and deductions, if permitted, will be communicated to you before processing.

8. Exchanges

Where eligible, customers may request an exchange for an alternative product, subject to product availability and applicable return conditions.

If the replacement product has a different price, any price difference will be communicated and settled before the exchange is completed.

For defective or non-conforming products, Opearl will provide the remedy required under applicable consumer protection requirements.

9. Customised and Handmade Jewellery

Our handmade and customised jewellery may be created or modified according to individual customer requirements. Because these products can involve specific materials, designs, sizes, or personalisation, they may not be eligible for change-of-mind returns once production has begun or the order has been completed.

Before confirming a customised order, we encourage customers to review the design, materials, measurements, and other specifications carefully.

This provision does not exclude applicable rights concerning defective or non-conforming products.

10. Refund Processing Time

We aim to process approved refunds promptly after the return has been received and reviewed.

The time taken for a refund to reach your account depends on the payment method and financial institution involved. Opearl will provide relevant confirmation when the refund has been processed.

If you have any questions about our Refund & Return Policy or wish to request a return, please contact us:

Opearl Jewellery

Email: contact@opearl.com

Website: https://www.opearl.com

We will be pleased to assist you with your request.

11. Contact Us

Opearl Jewellery reserves the right to update this Refund & Return Policy when necessary to reflect changes in our services, business practices, or applicable legal requirements. The updated policy will be published on our website with its revised effective date.

This policy is subject to applicable laws and regulations of the State of Qatar. Where any provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.

12. Policy Updates

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